Privacy Policy

Effective Date: 14 Oct. 25

Last Updated: 14 Oct. 25

Welcome to Forest Meadows, a luxury resort owned and operated by Kanha Hotels, 197/C2, Pramitha Homes, Peramanur East Street, Mayor Nagar, Salem, Tamilnadu – 636007, India.

Your privacy is important to us. This Privacy Policy explains how Forest Meadows (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information. It also describes how we comply with Meta Business, WhatsApp, and applicable data protection laws.

This Policy applies to our website www.forestmeadows.in, WhatsApp Business communications, social media pages, advertisements, and any online or offline interaction with our services.

By using our Website, WhatsApp communication channel, or submitting your information through Meta (Facebook/Instagram) forms or ads, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Forest Meadows is a premium resort providing luxury accommodation and hospitality services.

Resort Location:

Forest Meadows Resort

📍Address: No. 402/2B, Kandhasaramam Back Side, Udayapatty, Salem – 636140, Tamil Nadu, India.

Owned and Operated by:

Kanha Hotels

📍Address: 197/C2, Pramitha Homes, Peramanur East Street, Mayor Nagar, Salem, Tamilnadu – 636007

📧Email: sales@forestmeadows.in

📞Phone: +91 7010497389

2. Information We Collect

We collect data directly from you or through Meta and WhatsApp integrations to offer a seamless and personalized experience.

a. Information You Provide Directly

• Full name, email, and phone number
• Booking and stay details
• Payment and billing information
• Special requests or preferences
• WhatsApp messages, inquiries, or responses
• Reviews or feedback submitted on our website or Meta pages

b. Information Collected Automatically

• IP address, browser type, and device information
• Interaction data with our website, ads, or Meta Business tools
• Communication metadata from WhatsApp Business (timestamps, delivery status, etc.)

3. How We Use Your Information

We use your information in compliance with Meta Business Policy, WhatsApp Business Terms, and applicable data protection laws.

• To process bookings and reservations via our website, WhatsApp, or Meta forms
• To respond to inquiries sent through WhatsApp or social platforms
• To send updates and confirmations related to your bookings
• To personalize offers, promotions, and experiences
• To analyze performance of Meta ads and website traffic
• To comply with legal, financial, and security obligations

We do not sell or share your data with third parties for commercial gain.

4. WhatsApp Communication Policy

When you connect with Forest Meadows via WhatsApp (direct message, click-to-chat ads, or WhatsApp Business API):

• You consent to receive service-related and promotional messages.
• Messages may include booking confirmations, offers, updates, or post-stay follow-ups.
• You may opt out anytime by replying STOP or contacting us directly.
• We comply with WhatsApp’s Business Messaging Policy, ensuring that all messages are relevant, timely, and privacy-respecting.

5. Meta Platforms (Facebook & Instagram)

When you engage with us through Meta lead forms, click-to-message ads, or business pages:

• Information you submit (like your name, email, or phone number) is securely transferred to us.
• We use this data only for legitimate business purposes — such as responding to inquiries or fulfilling service requests.
• Meta may independently process your information according to its own Meta Privacy Policy.

6. Data Sharing and Disclosure

We may share your data only under the following conditions:

• With trusted service providers for booking, hosting, or payment processing.
• For legal or regulatory compliance, if required by government authorities.
• For internal operations with Kanha Hotels and authorized partners strictly under confidentiality agreements.

We never sell, rent, or trade your personal information.

7. Data Retention and Security

We retain personal data only as long as necessary for the purposes described. We implement industry-standard security measures such as:

• Secure socket layer (SSL) encryption
• Restricted internal access
• Secure payment gateways

If a data breach occurs, we will notify affected users in accordance with applicable laws.

8. Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal data (subject to retention laws)

To exercise these rights, contact sales@forestmeadows.in.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and to measure ad performance on Meta platforms. You may adjust cookie settings in your browser, but doing so might limit website functionality.

10. Third-Party Links

Our website or ads may link to third-party websites (e.g., Meta, payment gateways). We are not responsible for the privacy practices or content of these external sites.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal, operational, or technological practices. The updated version will be posted on this page with the “Last Updated” date.

12. Contact Information

For privacy-related inquiries or complaints, contact:

Privacy Team – Kanha Hotels (Managing Entity of Forest Meadows)

📧 Email: sales@forestmeadows.in

📍 Address: 197/C2, Pramitha Homes, Peramanur East Street, Mayor Nagar, Salem, Tamilnadu – 636007

📞 Phone: +91 7010497389